Support questions (registration problems)

1. I haven't received a confirmation message. What should I do?

The message was sent. It may have wound up in your spam folder. Or you may have entered your email address incorrectly on the registration form.

If you entered your address correctly, please click "Forgot your password?" on the login page and watch for the confirmation message you will be sent.

We take all possible measures to reduce the chance that messages sent by our server are classified as spam. However, some systems may still classify them as spam, so please check your spam folder for messages from us. If you cannot find any message from us in any folder, ask a person who administers your mail server to tell you where messages from to you are going,

2. You say I am permitted to have only one account, but I was previously an applicant and now I am going to be a recommender and a recruiter. Don't I need one account for each role?

No. Each person has a single account; each account can have multiple roles (applicant, recommender, recruiter, proxy). When an applicant submits a request for you as a recommender and that request is approved, you will be assigned a recommender role. You do not need to take any action until that happens. Regarding a recruiter role, a manager of the EJM account for your department can add you. Do not create a duplicate account!

If your question is different from the ones listed above, click on the appropriate link below.

  • If you are unable to register because someone else with the same name as you has an account, and you are sure that the someone else is in fact not you, click here.
  • If you have an account (or think you may have one) but have forgotten your password and no longer have access to any of the email addresses in the account, click here.
  • If you have a different problem, click here.