Support questions (registration problems)

I haven't received a confirmation message. What should I do?

The message was sent. It may have wound up in your spam folder. Or you may have entered your email address incorrectly on the registration form.

If you entered your address correctly, you can click "Forgot your pasword?" on the login page and watch carefully for the confirmation message you will be sent.

You say I am permitted to have only one account, but I was previously an applicant and now I am going to be a recommender and a recruiter. Don't I need one account for each role?

No. Each person has a single account; each account can have multiple roles (applicant, recommender, recruiter, proxy). When an applicant submits a request for you as a recommender and that request is approved, you will be assigned a recommender role. You do not need to take any action until that happens. Regarding a recruiter role, a manager of the EJM account for your department can add you. Do not create a duplicate account!
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